At Volaire® Hair Products, Shampoo, we take your privacy seriously. This privacy policy describes how we collect, use, and protect your personal information when you visit our website or make purchases from us.
What Information We Collect
We collect both personal and non-personal information from you when you visit our site, make purchases, or interact with us.
Personal information includes things like your name, shipping address, email address, phone number, and payment information. We collect this directly from you when you create an account, make purchases, subscribe to our newsletter, request samples, submit inquiries, or interact with us on social media.
Non-personal information includes technical information from your browser or device such as your IP address, device type, operating system, referral URLs, and information about your usage of our site. We collect this indirectly using cookies, web beacons, and other tracking technology.
How We Use Your Information
The information we collect allows us to provide our products and services to you, improve your shopping experience, and communicate with you about orders, promotions, and events.
We use personal information to:
- Create and manage your online account
- Process and fulfill orders
- Respond to questions, comments, and requests
- Send product samples upon request
- Send marketing and promotional communications (with your consent)
- Improve our products, site, and marketing efforts
We use non-personal information to:
- Analyze site traffic and usage patterns
- Diagnose problems with our server or platform
- Administer and improve our site
- Track which pages you view and links you click
- Target ads and content to your interests
- Conduct research and analysis
We may combine personal and non-personal information for these purposes.
When We Disclose Your Information
We will not rent, sell, or exchange your personal information with third parties for commercial purposes without your consent.
We may share your information in these limited scenarios:
- With third party service providers we hire to assist with our business operations, such as payment processors, shipping, marketing, or analytics. These companies are authorized to use your information only to provide services to us.
- When legally required to do so, such as responding to subpoenas, court orders, or other legal processes.
- If we need to do so to comply with laws, prevent fraud, assist with debt collection, or protect our rights and property.
- If we are acquired by or merged with another company, though we will notify you in this event.
We may share non-personal information publicly, such as aggregate usage data and demographics, or with partners for research, marketing, or advertising. This never includes personal information.
Your Choices Over Your Information
You have options regarding how we use your personal information.
Marketing communications: You may opt out of promotional emails by following the unsubscribe link at the bottom of each email or adjusting your preferences in your account.
Cookies and tracking: Most web browsers automatically accept cookies but allow you to modify your settings to block them in the future. However, if you block cookies, some parts of our site may not work properly.
Account information: You may access, correct, or delete your account information and preferences at any time by logging into your online account.
Promotional requests: If you no longer wish to receive product samples or other promotional materials, you may opt out through your account or by contacting us.
Please note that we may retain certain information about you as required by law, for legitimate business purposes, or to complete our contractual obligations to you.
How We Protect Your Information
We take precautions to safeguard your personal information against unauthorized access, loss, misuse, or alteration.
These include:
- SSL encryption of data in transit
- Mandatory employee privacy and security training
- Restricted access to personal data on a need-to-know basis
- Regular review of security policies and procedures
- Use of firewalls and virus scanning software to protect systems
- Working only with reputable third party vendors who adhere to strict privacy standards
While we follow generally accepted industry standards to protect your information, no data storage or transmission is 100% secure. We cannot guarantee the absolute security of your information.
Children’s Privacy
Our website is not directed at children under 18. We do not knowingly collect or use personal information from children under 18 without consent from a parent or guardian. If you believe your child has provided us with personal information, please contact us to request its deletion.
Changes to This Privacy Policy
We may occasionally update this privacy policy to reflect changes in our practices, technology, legal requirements, and other updates. We will notify you by email or through the site of material changes. Your continued use of our site after a notice of change indicates your acceptance of the revised policy.
The date at the top of this policy indicates when it was last updated.
International Data Transfers
We are headquartered in the United States. Any personal information you provide will be transferred to and processed by our servers in the U.S. By using our site and providing us with your information, you consent to this collection and transfer.
Your Rights and Choices
Depending on your location, you may have certain rights and choices regarding your personal information. These may include:
- Obtaining a copy of your personal data
- Correcting or deleting your personal data
- Objecting to certain processing of your data
- Restricting how we process your data
- Withdrawing consent for us to process your data
- Opting out of targeted advertising
- Filing a complaint with your local data protection authority
To make choices regarding your information or submit requests, contact us using the information below. We will respond in line with applicable laws.
How to Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us at:
Email: [email protected]
Phone: (555) 555-1234
We are committed to working with you to obtain a fair resolution of any privacy concern.
Effective Date
This privacy policy is effective as of January 1, 2023.
